Privacy Policy

1. Introduction

TradeFlow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trade copying platform and related services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Billing information (payment method, billing address)
• Trading account credentials (broker credentials for MT4/MT5 connectivity via MetaApi)
• Communication data (support tickets, emails)
• Usage data (features accessed, actions taken within the platform)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Connect to your trading accounts and execute trade copying operations
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

4. Trading Account Credentials

Your MT4/MT5 broker credentials are used exclusively to connect to your trading accounts via MetaApi.cloud, our trusted third-party broker connectivity provider. We do not store your raw broker passwords on our servers. All credential handling is managed through MetaApi's secure infrastructure, which employs bank-level encryption and security measures.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include AES-256 encryption for data at rest, TLS 1.3 for data in transit, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Sharing

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (MetaApi for broker connectivity, Stripe for payment processing, Supabase for data storage)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with any merger, sale, or acquisition of our business

We do not sell your personal information to third parties for marketing purposes.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Request data portability

To exercise any of these rights, please contact us at privacy@tradeflow.com.

9. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@tradeflow.com